Wednesday, I had a manager's meeting at our administrative office. I smoked one cigarette that morning - first one in almost a week, and I haven't smoked another one since then. The meeting was actually productive. We broke down into small groups and discussed innovative ways to bring customers in the doors. I think we've got some good ideas!
One of my employees is still not talking to me. Today was a little better than the last few days, but not perfect. I don't much care - I am not there to make friends right now. I have friends at work - though not many in my store right now. I am trying to implement some new ideas and getting much resistance.
Also, my stress at work lately surrounds the whole idea of customer service. I think it's like the old adage about pornography - I can't define it, but I know it when I see it. I try to teach my team what constitutes good and bad customer service, but it's hard. I am starting to believe that it's something that is natural - you either have it or you don't.
Anyway, after trying to teach my staff about this for the last month, I screwed up today. I had a customer who wanted to speak with me and I told her I was closing tonight. I didn't realize that Dave was working today, and I was actually off work early. Well, that was a few days ago, and I had long since forgotten that she was coming in tonight, expecting me to be there. She arrived at 6:30 and Dave told her that I had gone home for the day. She was upset because she expected me to be there. I apologized, via Dave. I explained that I was confused about the days, and that I thought it was last night. Dave smoothed things over with her, and she ended up buying the film camera that I talked to her about. I feel terrible for not keeping my word and not being there when she arrived. I also feel like a dumbsh*t in front of the same employees that I have been trying to teach customer service to.
Oh well - I guess everyone makes mistakes. I will probably write the woman a very sincere e-mail on Monday and ask for her understanding. Thank goodness I am off work the next three days! I really need it!!!
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